Privacy Policy

Last Updated: October 7, 2025

This Privacy Policy describes how Chen Holdings Group, LLC (operating as Usedora.ai) ("Usedora.ai," "we," "our," and/or "us") collects, uses, and discloses personal information from individuals ("you" or "your") who use our website and services that link to this Privacy Policy (collectively, our "Services"). As used in this Privacy Policy, "personal information" means any information relating to an identified or identifiable individual. By using our Services, you agree to the collection, use, disclosure, procedures, and other processing described in this Privacy Policy. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.

Disclaimer: This Privacy Policy is provided for informational purposes only and does not constitute legal advice. We strongly recommend that you consult with legal counsel to ensure this document fully complies with all applicable laws and regulations relevant to your specific business operations and jurisdiction.

Table of Contents

1.Personal Information We Collect

2.How We Use the Personal Information We Collect

3.Legal Bases for Processing Personal Information

4.How We Disclose the Personal Information We Collect

5.Your Choices and Rights

6.Data Processing Agreements (for B2B Customers)

7.AI-Specific Terms

8.Third-Party Services

9.Data Retention

10.Data Security

11.Children's Privacy

12.International Data Transfers

13.Changes to this Privacy Policy

14.Contact Information

1. Personal Information We Collect

We may collect a variety of personal information from or about you or your devices from various sources, as described below. Where applicable, we indicate whether and why you must provide us with your personal information, as well as the consequences of failing to do so. If you do not provide your personal information when requested, you may not be able to use our Services if that personal information is necessary to provide you with our Services or if we are legally required to collect it.

A. Information You Provide to Us

•Contact Information: When you inquire about our Services, sign up for demos, events, webinars, or programs, or communicate with us directly, we may collect your full name, email address, company name, company size, and any other information you choose to provide.

•Communications: If you contact us directly, we may receive information such as your name, email address, the contents of your messages or attachments, and other information you choose to provide. When you sign up for news and updates, we collect your email address.

•Account Information: We collect information you provide to create, update, or manage your account, including your email address, phone number, and name. You may also provide a profile photograph.

•Payment Information: If you make payments through our Services, your payment-related information (e.g., credit card details) is collected by our third-party payment processors.

•Careers: If you apply for a job with us, we collect contact information and details from your resume, such as education and employment experience.

B. Information We Collect Automatically

•Location Information: We infer your general location (e.g., country, city) using your Internet Protocol (IP) address.

•Device Information: We collect information about the device and software you use to access our Services, including IP address, device type, device identifiers, web browser type and version, and operating system version.

•Usage Information: We automatically receive information about your interactions with our Services, such as pages viewed, referrer information, dates and times of visits, log data, and purchases.

•Cookies and Similar Technologies: We and our third-party partners use cookies, pixel tags, web beacons, and similar technologies (collectively, "Cookies") to collect information about your browsing activities, distinguish you from other users, and improve Service functionality. These are used for performance management, functionality management (e.g., remembering language preferences), and targeting/advertising.

C. Information We Collect from Third Parties

•Information from Other Sources: We may obtain information about you from third-party services and organizations. For example, if you access our Services through a third-party application (e.g., app store, social media platform), we may collect information about you from that application as permitted by your privacy settings.

2. How We Use the Personal Information We Collect

We use the personal information we collect for the following purposes:

•To Provide Products, Services, or Information: To operate, maintain, and provide the features and functionality of the Services, and to provide information you request.

•For Administrative Purposes: To respond to your inquiries, send service-related communications (confirmations, invoices, technical notices, updates, security alerts, support messages), improve Service quality, and analyze user interaction.

•For Marketing: To send you marketing communications, including promotional emails. You can opt-out as described in the "Your Choices and Rights" section.

•For Research and Development: To analyze and improve our Services and develop new products, services, and features.

•To Create Anonymous, Aggregated or De-identified Data: To create anonymous, aggregated, or de-identified data from your personal information by removing personally identifiable information. This data may be used and shared with third parties for lawful business purposes.

•For Security and Fraud Prevention: To ensure the security of our Services, prevent fraud, and enforce our policies.

•For Compliance with Law: To comply with applicable laws, regulations, and legal processes.

•With Your Consent: For other purposes clearly disclosed to you at the time you provide personal information or with your consent.

3. Legal Bases for Processing Personal Information

If you are located in the European Economic Area, United Kingdom, or Switzerland, we only process your personal information when we have a valid legal basis to do so. Our legal bases include the following:

•Contract: Processing personal information to perform our obligations under a contract with you or to take steps at your request prior to entering into a contract with you.

•Legitimate Interests: Processing personal information for our legitimate interests, including to operate, maintain, and improve our Services, to send you marketing communications, and to ensure the security of our Services, provided that your interests and fundamental rights do not override those interests.

•Consent: Processing personal information with your explicit consent, which you may withdraw at any time.

•Legal Obligation: Processing personal information to comply with a legal obligation.

4. How We Disclose the Personal Information We Collect

We may disclose your personal information to the following categories of recipients:

•Vendors and Service Providers: To third-party vendors and service providers who perform services on our behalf, such as payment processing, hosting, analytics, marketing, and customer support.

•Affiliates: To our affiliates for purposes consistent with this Privacy Policy.

•Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or similar transaction, or in the event of bankruptcy.

•Legal Obligations and Rights: To comply with legal obligations, respond to lawful requests from public authorities, protect our rights, privacy, safety, or property, and enforce our agreements.

•With Your Consent: With your consent or at your direction.

5. Your Choices and Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

•Access: Request access to the personal information we hold about you.

•Correction: Request correction of inaccurate or incomplete personal information.

•Deletion: Request deletion of your personal information.

•Objection: Object to the processing of your personal information.

•Restriction: Request restriction of the processing of your personal information.

•Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.

•Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information.

•Opt-out of Marketing: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us directly.

To exercise any of these rights, please contact us using the contact information provided below.

6. Data Processing Agreements (for B2B Customers)

For our business-to-business (B2B) customers who act as data controllers, we may enter into a separate Data Processing Addendum (DPA) that governs the processing of personal data on their behalf. The DPA outlines our roles and responsibilities as a data processor, including data security measures, data breach notification procedures, and sub-processor management, in compliance with applicable data protection laws such as the GDPR.

7. AI-Specific Terms

Given that Usedora.ai provides AI-powered services, the following AI-specific terms apply:

•Accuracy and Reliability of AI Output: Our AI-powered services generate content and insights based on complex algorithms and data. While we strive for accuracy, the output may not always be error-free, complete, or up-to-date. You acknowledge that AI-generated content should be reviewed and validated by human users before reliance or publication.

•Ownership of AI-Generated Content: Unless otherwise specified in a separate agreement, you retain ownership of the input data you provide to our AI services. Usedora.ai hereby assigns to you all of its right, title, and interest, if any, in and to the content generated by our AI services based on your input (the "AI Output"). However, you acknowledge that due to the nature of AI technologies, AI Output may not be unique, and other users may receive similar or identical output.

•User Responsibility: You are solely responsible for the input data you provide to our AI services and for the use of any AI Output. You agree to use our AI services and AI Output in compliance with all applicable laws and regulations, and not to use them to generate or disseminate illegal, harmful, discriminatory, or infringing content.

•Bias and Fairness: We endeavor to develop and deploy AI systems responsibly, including efforts to mitigate algorithmic bias. However, you acknowledge that AI models can reflect biases present in their training data. We encourage users to exercise critical judgment when using AI Output.

8. Third-Party Services

Our Services may contain links to third-party websites and services. This Privacy Policy does not apply to the practices of third parties that we do not own or control. We encourage you to review the privacy policies of any third-party services you access.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and applicable legal requirements.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no security system is impenetrable, and we cannot guarantee the security of your personal information.

9. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.

10. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at team@usedora.ai or by phone at +1 929 690 6020.